These policies apply to one-time purchases and auto-renewing subscriptions placed through the Clear60 storefront. Keep a copy with your Stripe receipt.
01
Terms of purchase
You must be at least 18 years old and provide accurate contact, delivery, and payment information.
Auto-renewal. The 1-pack subscription renews every month at $5 plus the selected shipping charge. The 2-pack subscription renews every 2 months at $10 plus the selected shipping charge. Each subscription continues until canceled.
Stripe shows the amount due today and the renewal cadence before you subscribe. Clear60 charges the saved payment method on each renewal date unless you cancel beforehand.
Product availability, offer eligibility, and delivery destinations may be limited. Stripe shows the final amount before payment.
Tracked delivery costs US$5 per shipment, with an estimated 7–14 business days after dispatch. The shipping charge renews on the same cadence as a product subscription. Delivery dates are carrier estimates, not guarantees.
International orders are charged in U.S. dollars. Local-currency amounts displayed on market pages are estimates; the card issuer sets the final exchange rate. The customer is responsible for import duties, taxes, or carrier collection fees imposed by the destination country, if any.
Proactiv and Face Reality are trademarks of their respective owners. The Clear60 storefront does not imply a brand partnership.
Skincare results vary. Follow product labels, stop use if significant irritation occurs, and seek licensed medical advice for persistent or severe acne.
02
Refund policy
60-Day Money-Back Guarantee. If you have used the routine as directed and your skin has not improved, email support@clear60skin.com within 60 days of confirmed delivery for a refund of the product price, even if the products are opened and used. One guarantee claim per customer, valid on your first Clear60 order. Shipping charges are not included in guarantee refunds.
Empty or opened bottles do not need to be returned for a guarantee claim unless support requests it. Never send medical information or facial photos with a claim.
Unopened, unused, and sealed products may be requested for return within 30 calendar days after confirmed delivery.
Opened skincare products cannot be returned for hygiene reasons unless the product arrived damaged, defective, or incorrect.
Report damaged, defective, missing, or incorrect items within 7 calendar days after delivery. Packaging or product photos may be requested; do not submit medical or facial photos.
Approved refunds are issued to the original payment method after the return is received and inspected. Bank processing commonly takes an additional 5-10 business days.
Original and return shipping charges are not refundable unless Clear60 shipped an incorrect or damaged item.
03
Cancellation policy
You may cancel future renewals at any time through Stripe’s customer portal from your confirmation page, or by emailing support@clear60skin.com. Cancel before the next renewal date to avoid the next charge.
Cancellation stops future renewals; it does not automatically refund an order that has already renewed. An order may still be canceled before fulfillment begins by contacting support with the Clear60 order number.
A support cancellation request is complete when support confirms it. Orders already packed or transferred to the carrier cannot be canceled.
After carrier handoff, use the Refund Policy above. Express-shipping charges are not refundable after carrier handoff.
If payment has already settled for an approved cancellation, the refund returns to the original payment method and may take 5-10 business days to appear.
04
Privacy policy
What we collect. Your name, email, shipping address, and order details are collected by Stripe when you check out. If you request a consultation, we collect the name, email, phone number, and preferred time you enter · nothing more.
What we never collect. Full card numbers never reach Clear60; they are processed entirely by Stripe. We do not request or store medical history, diagnoses, or facial photos.
How we use it. Order data is used to fulfill, deliver, and support your purchase, meet tax and accounting obligations, and measure whether Clear60 advertising resulted in a purchase. Consultation details are used only to schedule and hold that consultation.
Cookies and advertising measurement. On clear60skin.com, the Meta Pixel may record page views, checkout starts, and the verified purchase amount so Clear60 can measure ad performance. Clear60 does not send Meta your name, email, full card number, medical information, or Stripe Checkout Session ID. The Pixel does not load when your browser sends Global Privacy Control or Do Not Track. Local storage remembers your market and bundle selection and prevents the same browser from reporting one confirmed order more than once.
Service providers. Payments are processed by Stripe (Stripe privacy policy), advertising measurement is provided by Meta (Meta privacy policy), and the site is hosted on Vercel. Order data is shared with the delivery carrier only as needed to ship your parcel.
Your rights. Email customer support to access, correct, or delete your personal data, or to ask any privacy question. We respond within 1 business day. Clear60 does not sell contact, order, or payment details, and browser Global Privacy Control or Do Not Track prevents Meta advertising measurement from loading.